O3ELITE SINGLE WARRANTY POLICY

Limited Lifetime Warranty Coverage

What Is Covered

This warranty covers:

• Manufacturing defects in materials and workmanship
• Electrical component failures under normal use
• Ozone cell malfunction due to manufacturing defects
• Control panel and dial failures
• Power supply issues (when using approved power specifications)
• Structural defects in the aluminum casing
• Luer lock fitting failures

Warranty Period

Warranty Exclusions

This warranty does not cover issues resulting from:

• Liquid exposure: Water, oil, or other liquids entering the unit
• Incorrect oxygen source: Using ambient air instead of pure oxygen
• Pressure limits: Oxygen pressure exceeding 50 PSI
• Accidental damage: Drops, impacts, or other physical damage
• Modifications: Alterations or tampering with the unit
• Environmental factors: Exposure to excessive dust, moisture, or extreme temperatures
• Electrical issues: Incorrect voltage or improper grounding
• Consumable parts: Normal replacement of tubing and check valves
• Maintenance: Issues arising from not following maintenance guidelines
• Commercial usage: Wear from commercial or rental applications

Following the operating manual will help ensure your O3Elite Single provides years of reliable service.

Warranty Service Process

How to Obtain Warranty Service

1. Contact Support First: Before returning any product, contact the support team for troubleshooting assistance and to obtain a Return Authorization Number (RAN).
2. Provide Information: Be prepared to provide:
   • Original proof of purchase
   • Serial number of the unit
   • Description of the problem
   • Steps already taken to resolve the issue
3. Obtain RAN: No returns will be accepted without a valid Return Authorization Number.
4. Ship the Product: Pack the product securely in original packaging if available. Customer is responsible for shipping costs to the service facility.

What Will Happen

Upon receipt of the product, the manufacturer will:

• Inspect the unit to determine if the issue is covered under warranty
• Repair or replace the unit at their discretion
• Return the repaired or replacement unit at no charge (within continental US)
• Provide a report of findings if warranty claim is denied

Free Calibration Service

A free calibration service is available for the O3Elite Single ozone generator. If the ozone generator is not operating at optimal performance, contact Virtual Health Options to arrange for free calibration. This service includes:

• Complete system diagnostic
• Output calibration to factory specifications
• Cleaning of internal components
• Replacement of worn seals and gaskets (parts may be charged)

Note: Customer is responsible for shipping to the service facility. Return shipping is free within the continental United States.

Important Legal Information

Understanding Warranty Limitations

As with all product warranties, certain limitations apply. The manufacturer's and Virtual Health Options' responsibility under this warranty is limited to repair or replacement of the product. This warranty does not extend to:

• Incidental or consequential damages
• Loss of use during service periods
• Time or inconvenience
• Commercial losses
• Damages exceeding the product's purchase price

Product Use Guidelines

The O3Elite Single is designed and sold for recreational and experimental use only. The manufacturer and Virtual Health Options do not make medical claims regarding this product. Users assume responsibility for their chosen applications of the device.

Your Legal Rights

This warranty gives you specific legal rights. You may also have other rights which vary from state to state. Some states do not allow limitations on implied warranties or exclusion of incidental or consequential damages, so the above limitations may not apply to you.